Orders/Enquiries

Please use the Product Enquiry Form link below to check availability of stocks, and to place an order. We will contact you by phone or email to advise postage/carriage charges. 

MINIMUM MAIL ORDER value is £15.00, excluding VAT and postage.

Hours of Business

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We operate Monday to Wednesday only between the hours of 09:00 and 17:00 GMT

Outside of these hours a telephone answering facility is available. Messages and emails will be dealt with as soon as possible.

VAT

Prices shown on these pages include VAT at 20%.

Orders from EC customers who are registered for VAT must supply a valid VAT number to qualify for tax exemption.

VAT is not applied to orders sent to countries outside the European Union.

 

Shipping

Several options are available for goods to be sent within the UK and overseas, depending on size and weight, and whether normal or guaranteed delivery times are required.  These options will be detailed in our response to your enquiry.

Payment

We accept payment by cheque (drawn on a UK bank), or by VISA/MASTERCARD. Cheques to be made payable to Metalsmith (Leeds) Ltd.  Please note however that a 3% handling charge is applied to credit card transactions. There is no charge for debit cards.

For security reasons, customers making card payments may wish to submit their card details by phone.

Product Enquiry Form

PLEASE ADVISE US IF YOU ENCOUNTER ANY PROBLEMS USING THE FORM.

We are aware that certain Anti-Virus products, as part of their spam-blocking facility, disallow transmission of this form in the belief that it originates from an unauthorised domain.

We apologise for any inconvenience caused.

 

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